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Charlene Cobb, Hear Care Assistant (HCA)

Regain Hearing team

Charlene Cobb

Hear Care Assistant (HCA)

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Meet the team

Meet the hearing professionals and practice team who can help you regain your hearing

What is a hearing aid dispenser, and what do they do?

Highly qualified consultants, like the members of our team, work with people of all ages suffering from hearing loss, afflictions like tinnitus, and even disorders caused by the parts of the ear that assist with balance. Becoming a private hearing professional of the calibre you’ll find at our ear clinics requires an exceptional degree of professional competence, great communication skills, empathy and understanding.

The Health and Care Professionals Council (HCPC) is the regulatory body overseeing many health and care professionals, including hearing aid dispensers. They keep a register of professionals who meet and uphold the rigorous HCPC standards for training, skills, behaviour, and health. They protect the public from malpractice by ensuring professionals who the HCPC regulates have their titles protected by law.

In every Regain Hearing ear clinic located throughout London and Kent, private hearing aid dispensers meet the HCPC’s exacting standards. Highly experienced professionals staff our clinics, and our practice is run by professionals who are leaders in their field, noted for developing innovative new techniques and programmes for dealing with tinnitus and hearing loss.

Aside from the skills to thoroughly assess, diagnose, and treat tinnitus, hearing loss, and other ear-related complaints, in less usual circumstances, our private hearing aid dispensers can make referrals to other relevant healthcare professionals, such as ENT (ear, nose, and throat) specialists.

If you’re interested in careful, professional testing and diagnosis to improve your hearing health, book your consultation today.

Google reviews

What patients say about Charlene

  • ★★★★★

    “Amazing customer service and support from Charlene. From my initial hearing test through to my final hearing aid fitting, everything was clearly explained and I felt totally reassured. I could not have had a better experience. Thank you.”

    Heather Feast

    Regain Hearing Northfleet · September 2026

  • ★★★★★

    “Quick friendly and thorough. Charlene took care of me and my (rather minor) hearing aid problems in exemplary fashion. Many thanks”

    David Ford

    Regain Hearing Northfleet · August 2026

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Choose your nearest of our 11 clinics across Kent and South East London, or call and we'll find a time that suits you.

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